BKK Gemstones offers a 7-day (7) hassle free refund/exchange or credit for the value of the goods minus related charges such as shipping, insurance, bank charges, duties and 15% restocking fee. Please email us to arrange the return of the said goods. We will email you immediately with clear instructions on how to return the goods to our office safely. If you dont email us for authorisation we cannot guarantee safe delivery of your returned item.
*** Please note: We do not accept returns on custom made jewellery such as custom sized eternity rings or special orders.